Service Desk

Getting Started 0

FAQ 2

• How to Contact Us
• Help with Translating

General 2

• How to guides for Staff
• How to generate the data for Attendance Data for statutory school age students

Common Issues 2

• Program Shortcuts Missing in Start Menu
• Troubleshooting Sound Issues

Epraise 4

• Attendance
• Datasheet View
• Marksheet View
• Classnotes

General 1

• Parago Register

Grandstream 1

• The basics grandstream phone

Internet 2

• How to enter Private Browsing.
• Private Browsing Chrome

Internet Access 1

• Internet issues/not able to connect

Ipswitch 4

• Making Offline User Visible / Invisible in Ipswitch
• User is blocked when attempting to send a message.
• Change Ipswitch Password
• Error when opening attachments in Ipswitch

Outlook / Email 2

• Sending a Group Email
• Interview Room - Grove Street

One Drive / Sharepoint 1

• Accessing Email, Teams and Shared Folder

Printing 1

• No papercut prompt appearing

Projectors 1

• Dining hall screen/projector

Remote Desktop 0

Remote Learning 1

• Setting up your laptop

Sims 1

• Sixth Form students not showing in Sims Attendance

Schoolcomms 2

• Deleting Pupil and Staff Leavers from Schoolcomms
• Adding Schoolcoms as a Contact

Windows 7

• Keyboard Shortcuts in Windows
• Projector/TV Display Settings
• Changing your Password
• Work not appearing on desktop
• Downloading youtube videos

View all 7

Walking Talking Mocks 1

• Setting Up Camera

General / New Build 6

• Cloud Mapper / Staff Share
• General Tips
• Printing
• Printing from IOS
• School Diary (Calendar)

View all 6

Smartboards 5

• Smart Board MX Teacher Guide
• Using Touch
• Writing, drawing, and erasing
• Freezing or hiding the screen
• Using Screen Share

Multi-Factor Authenication 1

• Setting up Multi-Factor / 2-Step Authentication in Office 365

Office 365 5

• Installing Office 365 on a Personal Device
• Installing Office 365 64 bit
• How to activate and use Readability checker - Word
• How to activate and use Readability checker - Outlook
• Locking header and footer in word

Teams - The Basics 3

• Quick Start guide to Microsoft Teams
• Customise channel notifications in Teams
• Manage notifications in Teams (Desktop)

Teams - Using Microsoft Teams with Classes 10

• Getting Started
• Scheduling a Meeting/Session
• Joining a Meeting/Session
• Upload a video
• Settings within a Meeting/Session

View all 10

General 6

• SSL Certificates for Broadband
• How to Backup Bookmarks in Edge and Chrome
• OnlineSCR - Setup Multi Factor Authentication
• MyConcern - Multi Factor Authentication
• Multi-Factor Authentication

View all 6

Every Education 5

• Every Education - General Information
• Logging into Every Education
• Raising a site issue in Every
• Documents and Policies within Every
• Multi-Site Users in Every Education

General 1

• Remote Desktop - Woodfield