IT are unable to help with matters regarding iTrent, if you need support please email staffhr@bmat.co.uk
To register using the Google authenticator app: Scan QR Code Open the Google authenticator app and press ‘Add a code’, followed by ‘Scan QR code’.
Point the device’s camera towards the QR code. This will scan and create an account in the authenticator app. The system name and user email value will be shown against this account.
The 6-digit verification code will now be available for input.
MFA - Google Authenticator Manual Entry
If you are unable to scan the QR code, you can copy the long code that is provided on iTrent ‘Secure your account’ registration screen. Either copy the key manually or using the copy to clipboard icon:
Open the Google authenticator app and press ‘Add a code’, followed by Enter a Setup Key’.
The copied key should be pasted into the ‘Key’ field. Any account name can be given; however, it is recommended to use something identifiable as the name will be shown against this account.
Press ‘Add’ to create the account.
The 6-digit one time verification code will now be available for input.
If you have a number of applications registered for MFA within your authenticator app, you may need to scroll down the list to find the relevant verification code.
The first time you log-in with MFA you’ll be prompted to save a recovery code. Select the copy icon to pick up the recovery code and then paste and save this code for future reference.
